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Confidence through Voice of Customer

Businesses can have continued confidence in Baycorp as their debt representative as a new Voice of Customer survey shows strengths...

29 November 2016

Businesses can have continued confidence in Baycorp as their debt representative as a new Voice of Customer survey shows strengths in understanding, service, and solution focus.

A two-minute Voice of Customer survey launched in August is conducted by independent third party, Customer Monitor. The survey is sent via email weekly, no more than once every six months, providing feedback to enable Baycorp to transform experiences from good to great.

Baycorp staff encourage customers to communicate what they think about the business for insights into what is done well, and where any frustrations lie. 

You may have noticed Baycorp has changed how it communicates in some ways – for example those who owe your business money are referred to as customers, rather than debtors. Baycorp is representing your business and dealing with your customers, so the same communication is extended.

The progress in delivering excellent service to customers was also recognised in September with Baycorp winning the 2016 Best Customer Services Award for the Collections Industry for the second year in a row at the New Zealand CRM Contact Centre Awards.

As a business working with Baycorp you can be sure the experience your customers have is ethical, informed and respectful, so Baycorp can be most effective in resolving your debt.