18 September 2015
Baycorp NZ has been recognised for providing outstanding customer service at the New Zealand CRM Contact Centre Awards, held in Auckland on Friday 18 September.
Baycorp won the 2015 best customer services award for the Collections Industry, with the annual awards focused on recognising the efforts of contact centre staff from across New Zealand.
Donna Cooper, General Manager, NZ says the award is a huge achievement for the company.
“A great deal work has gone into enhancing Baycorp’s systems and processes, as well as growing our company values and culture, over the past 12 months. This award is a significant step towards delivering our vision of being New Zealand’s leading debt resolution specialist, through providing the highest-quality service to our clients and customers.
“Like any business, we’re continually looking at how we can improve and have seen a number of key developments over recent months with benefits for both clients and customers.
“We have an exceptionally talented team of people, who are committed to helping our clients and customers and we’re proud of the way we work with people to help them, whether they owe money or have money owed to them.
“I’d like to congratulate and thank our Shared Operations NZ teams for their contribution in lifting the quality of these conversations, resulting in improved outcomes for our customers and our clients – and all of us at Baycorp.”
The CRM Contact Centre Awards were introduced in 1997 to provide an annual snapshot of how contact centres in New Zealand respond to customer enquiries over the telephone and internet. They have gained particular momentum over recent years, with more companies realising the importance of providing their customers with superior service.
Every year the CRM team conduct random sampling of calls from various organisations to measure the quality of service delivered, and to raise awareness of the impact that this has upon their brand. The survey also provides benchmarking data against which individual performance can be measured.
“Debt resolution is basically about dealing with people and our job is to find a way through that removes the worry. Baycorp is committed to finding debt resolutions for our customers and clients, through honesty, integrity, striving to excel and recognising our people.
“These awards are a great reinforcement that we are on the right track.”
It’s official – at Baycorp, we offer outstanding customer service and have been honoured with a CRM Contact Centre Award for the Collections Industry in recognition. If there’s anything you need to know, give our award-winning team a call today!
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