Business resources
We have the experience, processes, people and data to get back what's yours.
Our Client Portal lets you perform a range of tasks in order to manage the debts you load with us, in real time.
The information available through our Client Portal is based on a real-time view of Baycorp's Collection System so you see what our teams do.
Loading debt online is the most efficient and cost-effective way of sending us new debt. Our Client Portal enables you to view the current state of accounts, upload documents, download reports, get copies of invoices and statements and access to more information about their account.
Signing up is easy, simply download our Client Portal Form.
Alternatively, you can contact our Client Services Team on 0800 800 713 orclientservices@baycorp.co.nz
Take the one minute credit control quiz for small businesses
Client portal FAQs
How much does it cost to use Baycorp to collect my overdue accounts on the online Client Portal?
There is a one off $50 plus GST fee to open an account. Once the account is opened, each debt loaded is $7.50 plus GST for Online Clients only. On all payments recovered from your debtor in NZ, there is a 25% plus GST commission charged. On all payments recovered from your debtor overseas there is a 30% plus GST commission charge. If no money is collected there is no commission charged. Please feel free to talk to our Client Services team as you may be able to recover some of these charges from your debtor.
How do I get help on how to use the Client Portal?
Within the Client Portal you will find a link to a useful Client User Guide. This guide outlines:
- How to login to the Client Portal
- How to change your password
- How to load a new debt
- How to amend debts that have been entered but not submitted
- How to locate files
- How to update a file
- How to review and action your Client Work Requests
It also includes a useful Glossary, which explains many of the abbreviations you may come across. If you need assistance outside any of these issues, or would like to speak to someone directly, please feel free to contact us.
Is there a cost to withdraw my debt?
Yes there is. Please contact our Client Services team and they will discuss this with you.
If my company has an online account, how can I get a login?
If you contact our Client Services team on 0800 800 713 or email customerservice.nz@baycorp.co.nz, they will organise a login for you.
I have never used your online portal before – how do I gain access?
The process is quick and easy. To access this service please complete the Application for Access to online Client Service Form.
Here are our most popular documents and forms to assist you.
Take the one minute credit control quiz for small businesses
Combining the power of Baycorp data with the extensive resources of Centrix
Baycorp has partnered with Centrix, a New Zealand owned and operated credit reporting company, to deliver a new innovative credit reporting service to our clients.
Our goals are to deliver a seamless, cost effective credit reporting service which combines the power of Baycorp data with the extensive resources of Centrix.
We can provide you with:
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Consumer Credit Reports
A report on an individual -
Commercial Credit Reports
Registered Company including Personal Property Security Register search -
Wheels Reports
A report on motor vehicle confirming ownership, vehicle details, Personal Property Security Register search and Ministry of Justice Court Fines search -
Directorship Credit
Checks Credit reports on Directors of a Registered Company -
Skip Tracing Search
A new trace service to help locate lost customers
Click here to sign up for Baycorp's Credit Reporting.
Does Baycorp offer help to businesses across New Zealand?
Yes - we support businesses everywhere. We have a national network of specialists who help business large and small, on invoices large and small. Contact us today.
When should I get your help?
If the conversations you have with non-paying customers fail, the sooner the better. There are some pains and pitfalls in hanging onto bad debts for a long time.
I’d like to know what’s happening with the debts I am owed?
Our clients can use a client portal on our website – this has useful detail on what’s happening with the debt.
If you’re already a client, and would like a log-in set up for you, please contact Client Services on 0800 800 713 and they will provide you with a user name and password.
How long will it take to collect a debt?
We have to be honest - we can’t give you a time frame.
How long it takes to resolve a debt depends on so many factors such as the age of the debt, the customer’s changing ability to pay, time to locate them, and how they respond to our follow up.
Can you guarantee you will recover a debt for me?
The short answer is no. It’s not possible to guarantee that a debt will be recovered. We incur costs (excluding legal and field fees) which our clients don’t have to pay for. It is therefore it is in our best interests to do everything reasonably possible to collect the money so as to recover our costs.
If you collect a debt for me when can I get my money?
We place all money collected to our Audited Trust account, and do a once a month reconciliation and payment to you by bank transfer to your bank account on the 10th working day of the month following receipt.
Do you purchase low value debts from small businesses?
No. We only purchase the debts of large corporates in New Zealand.
Can you use high pressure tactics to recover a debt for me like in the movies?
No. Collecting debt using physical force, harassment or by misleading or deceptive means goes against our brand values. There is a difference between what’s in the movies and reality.
We also know that New Zealand is a very connected place with real community ties in every district. By far most often our clients would like to both get paid, and take care of their local business and personal reputation by conducting debt recovery in a professional and respectable manner. Baycorp “gets that” and is the ideal partner to achieve both.
Do you charge monthly subscription or membership fees?
No. Having charges ticking over on-going fees has never been our approach. If you have any questions regarding our performance based charges please contact us on 0800 229 267 or email enquiries@baycorp.co.nz.
What happens if I have lost my username & or password for the client portal?
Please contact our Client Services team on 0800 800 713 or email clientservices@baycorp.co.nz we’ll reset it for you and have you underway in no time.
What happens if a debt I refer to you is disputed?
In many cases we will refer you to a third party such as the Disputes tribunal to hear the matter. Once you have a judgment, if you still don’t get paid, we can then load the case and be in a position to resolve your debt.
What type of debts do you collect?
We collect a wide range of debts across many industries. The debts we collect include everything from unpaid electricity and mobile phone bills, to unpaid credit cards, loans, council rates, parking fines and veterinarian charges.
If my customer doesn’t pay will it impact their credit rating?
Yes. If your customer doesn’t pay a bill it can negatively impact their credit rating. Several factors will determine someone’s credit worthiness such as their payment history, outstanding debts and the length of their credit history.
Do you offer a service for issuing legal proceedings on my behalf?
Yes we do. Our in-house legal team can support you with legal proceedings.
I want a document served on a non-paying customer. Is this a service you offer?
Yes. We can serve documents on your behalf. To find out more please contact us on 0800 229 267 or email enquiries@baycorp.co.nz.
Can you send someone to personally visit someone who owes me money?
Yes we can. We have a network of field agents who operate across the country.